This course introduces new customer service representatives to the world of loan administration. The course begins with overviews of mortgage banking and loan administration. Next it looks at customer service basics. The later lessons cover issues central to loan administration, presenting related typical borrower questions and common customer service responses. Students will examine the following topics: the mortgage lending process, major loans products and typical financing options; loan administration functions, loan administration objectives and how they are attained; importance of quality customer service in mortgage lending, customer service department setups, characteristics of successful customer service representatives; and the payment history/escrow summary, the amortization schedule, payment methods, and fees and late charges. 
   
NOTES:  Enroll in this course and take up to 8 months to complete it. This is a self-paced, self-study course. Enroll anytime and take up to 8 months to complete the course.